Q-B-page 114:
2- How do you think self-service technology could be
improved so that people don’t get frustrated?
First of all,self-service
technology was produce to change our daily works from difficult to become more
easier.Nowadays every single things have
to be done in very fastest and efficient way to save time and energy.But,in
this situation,there are some problems exist from the self-service
technology.In compared to this,I think it is good if we improving the
self-service technology to become better, so that people will no longer get
frustrated.Firstly,the government should play their role to make sure
everythings that published by any company in this country is the best and there
is no side effect or trouble to the community.In addition to that,i think it is
unnessecery to let the machine to serve
the customer.Just imagine,we really need to rush but at that time the computer
at the supermarket did not work correctly.Does it look likes the self-service
technology burdening us?Besides that,I think we can make a different if we use
the touch-screen ordering in other to make the whole things easier.It is
because when the self-service technology was provided by the sound it makes
somebody annoyed and ashamed.The louder sound attract everybody around
us.So,why not we change it from the
sound machine to the touch-screen self-service technology?Last not but
least,this problems can be avoid and solved when everybody take a part and play
their role especially the company that contribute this self-service technology
to the consumers.